Returns/Refunds:

Bella Victoria Boutique Only Offers Store credit .

Refunds will only be issued under the following circumstances:

• Undisclosed damage
• Incorrect item ( Size, Color, Style)

We do not offer refunds if the items does not fit since all brands run differently use our size charts as references only.

Since computer/phone screen brightness settings can change from each individual device we also do not offer refund for color not as described we do our best to describe our products please understand that devices brightness settings and also photo lighting can be different by 1-3 shades.

Store Credit:

• Item does not fit/changed mind
• Once the order arrives if the item is not of liking or does not fit, store credit will be issued as soon as the return order is received.

 

 SALE ITEMS ARE FINAL SALE

Our policy lasts 14 days. If 14 days have gone by since delivery of your purchase, we will not offer you store credit or exchange. (Order will be sent back)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Buyers must present proof of purchase. 

Several types of goods are exempt from being returned. Products such as swimwear, undergarments, bodysuit and makeup/skincare cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. All of these items are FINAL SALE. Additional non-returnable items: Gift cards .

Please do not send your purchase back to the manufacturer. All returns must be sent back to the following address:

Bella Victoria Boutique Returns

4189 Nauset Dr

Lafayette, Indiana 47909

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed as store credit, and a gift-card will be emailed with the total amount of approved refund.

Depending on where you live and item purchased, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Support@shopbellavictoria.com.

 

 

 

Returns

Our return policy lasts 14 days and it is valid for store credit. If 14 days have gone by since your purchase, unfortunately we can’t offer you store credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Products such as swimwear, undergarments, bodysuits and makeup/skincare cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial store credits are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed as store credit, and a gift-card will be emailed with the total amount of approved refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bellavictoriashop@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded( as store credit) , unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bellavictoriashop@gmail.com and send your item to: 4189 Nauset Dr Lafayette Indiana US 47909.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 4189 Nauset Dr Lafayette Indiana US 47909

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.